Return Policy

Please use the form bellow to contact our returns department

Comments or questions are welcome.

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Returns Policy and Procedure

If for any reason you are not entirely satisfied with your order, you may return any item in its original condition for a full refund. Can you please notify us in an email to that you wish to return the item/s within 14  days of the delivery.  Then to ensure to return the item/s to us within 28 days of the delivery.

Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by emailing our customer service team at

Damaged or Faulty or Incorrect Items 

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.  Please notify us immediately by emailing our Customer Service Team at with the order number.

To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

The Returns Process

1. Completing the Necessary Documentation

You should receive a Returns Note with your order. Complete this document with all the required information. If you have not received this document, please emailing us at with your order details.

2. Returning the Product

Goods must be returned to us in their original condition to Kiy-oshi Cosmetic Ltd, International House, 24 Holborn Viaduct, London EC1A 2BN, within 28 days of  the delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. The customer will bear the cost of the return postage.  Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

3. Processing the Refund

If you have chosen a refund, we will process the calculated refund within 14 days of receiving your returned goods provided that you have returned the goods to us in their original condition to Kiy-oshi Cosmetic Ltd, International House, 24 Holborn Viaduct, London EC1A 2BN within 28  days from delivery. You will receive email notification of your refund from our Customer Service Team.

Refunds will only be made against the original credit/debit card used to purchase the goods.

We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for the goods to be returned to you within 14 days of our notification by email from our Customer Service Team.